At Deepviz Graphics (OPC) Private Limited, we strive to deliver high-quality digital services and ensure customer satisfaction. Since we offer digital packages and customized services, our refund and return policy is outlined below.

1. Nature of Services

All our offerings, including Digital Marketing, SEO, Website Development, Mobile App Development, Graphic Designing, and Custom Software Development, are intangible digital services. Therefore, they cannot be physically returned.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  • If the project has not yet been started after payment confirmation.
  • If the client cancels the order within 24 hours of purchase.
  • If we are unable to deliver the agreed service due to unforeseen circumstances.

3. Non-Refundable Situations

Refunds will not be applicable in the following cases:

  • Once the project has been initiated or work has begun.
  • If initial concepts, designs, or drafts have already been shared.
  • Delay caused due to lack of communication or input from the client.
  • Change of mind after purchase.
  • Completed services or delivered milestones.

4. Partial Refunds

In some cases, partial refunds may be granted:

  • If the project is canceled after partial work completion, a refund may be issued after deducting the cost of work already completed.
  • Any third-party costs (domains, hosting, tools, ads, etc.) are non-refundable.

5. Revisions & Support

We are committed to customer satisfaction:

  • We offer revisions as per the selected package.
  • Clients are encouraged to communicate their requirements clearly to avoid misunderstandings.

6. No Return Policy

Since our services are digital, returns are not applicable once the service has been delivered.

7. Payment Disputes

In case of any disputes, we encourage clients to contact us directly to resolve the issue amicably before initiating any chargebacks.

8. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us: